Buyback & Exchange
In the event the Member has purchased the wrong ring size, the Company will resize the ring free of cost. Members should make a re-sizing request within Seven (7 days) from the date of delivery.
All courier and shipping costs will be borne by the Member while sending back the product for resizing to the company. And while sending it back to the customer the courier and shipping costs will be borne by the company.
| ITEM | 7 DAYS EXCHANGE | LIFETIME EXCHANGE | BUYBACK |
|---|---|---|---|
| Gold | 100% of Invoice value* | 100% of Invoice value* (Date of Approve*) | 100% of Invoice value* (Date of Approve*) |
| Gemstone | 2 Days (Date of Delivery) 90% Refund | Non Refundable | Non Refundable |
| Cubic Zirconia | 100% of Invoice value* | Non Refundable | Non Refundable |
| Making Charge | 100% of Invoice value* | Non Refundable | Non Refundable |
CONDITIONS FOR RETURN
a) All items must have the original security tag, label, and certificate and must be returned in the same conditions as delivered by the Company.
b) Any item returned showing signs of wear or engraved, altered, resized (by anyone/entity other than the Company), or damaged in any other manner shall not be accepted for return.
c) Custom (customized jewelry) orders with engraving, special ring size, etc. cannot be accepted for return, refund or exchange.